Delivery & Returns

Read all about our delivery & returns policy

DELIVERY

All orders are shipped with Quiqup and First Flight. Once your order has been shipped, you will receive a tracking number by email so that you can follow its journey. Your order will only be delivered to the address you started during the checkout process and cannot be altered after. For domestic orders, a courier will contact you before delivering your order to ensure that you are available at the given shipping address.

 

Domestic Shipping (within UAE): 1 – 3 business days

International Shipping: 3 – 5 business days (In light of COVID-19, shipping times may be affected)

Orders placed on Thursday after 4PM will be shipped on Saturday due to the weekend difference in the UAE.

 

Please note that the delivery charges do not include import fees that may be due when the package reaches the country of destination. Import fees are to be covered by the customer upon delivery.

RETURNS

If you are not happy with your goods, you may return them to us within 14 of receipt. Items that you wish to return must be in its original, unused, unaltered and unwashed condition. All items must be returned with its original tags and packaging.

 

We hold the right to refuse your return if we do not receive the items as stated in the terms below.

 

Important return notes:

  • Please include a completed returns order form with your return shipment. You can download the form here.
  • Make sure your return shipment is well packaged and meets the requirements found at the bottom of this page.
  • Packages can take up to 3 weeks before they arrive. Please be patient. If you require an exchange or refund urgently, you may want to consider sending your return shipment using an express shipping service (costs are at your own expense and dependent per country).


Send your return shipment with the completed returns form to the following address:

Conceptual Apparel Trading LLC (Concepts)
39 Al Safa St, City Walk 2
Al Wasl, Dubai
United Arab Emirates

Once we have received your return in good order, your refund will be processed. It may take up to 14 days before we can process your refund. Once a refund has been initiated, it may take an additional 14 days to reflect your bank statement. Should a refund arrive later than the mentioned period, please contact your bank or credit card company. We cannot know the reason for the delay.

Return Terms

  • Items purchased during an exclusive release such as: Yeezy, Jordan, adidas Consortium are not eligible for a return or refund.
  • Gift cards are non-refundable
  • All returned items must be unworn, unwashed and complete with its original tags and packaging.
  • We are not responsible for the return shipping costs.
  • All items must be in their original and resalable condition.
  • Package your return shipment well so it will not get damaged during transit
  • Footwear music be returned in its original dust bag and shoebox if applicable. Place the shoebox in a shipping box to prevent damages during transit.
  • Please make sure all return shipments are sent with a traceable and insured service. We are not responsible for returns that are not traceable and do not arrive.
  • We are not responsible for any damaged or lost items during transit
  • If you are sending your return from outside the UAE, please clearly mark the package “RETURNED GOODS”. We are not responsible for any customs charges.
  • Custom charges will be deducted from your to be refunded amount.
  • Your return shipment must not arrive later than 28 days.
  • Make sure that the returns form is included in your shipment. Any return shipments without the form may result into your refund/exchange not being processed.
  • Refunds are only made to the original mode of payment.
  • Sale items cannot be returned or exchanged.
  • Shipping costs are NEVER refunded.

Questions regarding our delivery & returns policy?

 

info@cncpts.ae