Delivery & Returns

DELIVERY

All domestic orders are shipped with Quiqup (Dubai same-day delivery) or Posta Plus (next-day delivery). International orders are shipped with DHL. Once your order has been shipped, you will receive a tracking number by email so that you can follow its journey. Your order will only be delivered to the address you stated during the checkout process and cannot be altered after. For domestic orders, a courier will contact you before delivering your order to ensure that you are available at the given shipping address.
 

• Domestic shipping (Only within the UAE): 1 – 3 business days
• International shipping: 3 – 5 business days
• Dubai same-day delivery is only available for orders placed before 2 PM Gulf Standard Time.
• Orders placed on Thursday after 4 PM will be shipped on Saturday due to the weekend difference in the UAE.
• We do not ship to P.O. Boxes or Aramex post boxes.

 

Non-serviceable & remote areas

If you live in a non-serviceable or remote area in the UAE, shipping will take an additional 3-5 business days as the shipment has to be transferred to Emirates Post.
 

International orders

 

In case you refuse your order upon delivery, it will be sent back to us. A refund will be initiated minus the return shipping fees.
 
Please note that the delivery charges do not include import fees that may be due when the package reaches the country of destination. Import fees are to be covered by the customer upon delivery.
 

Shipping fees

Domestic shipping within serviceable areas in the UAE is free for orders with a minimum value of 500 AED.

Domestic shipping within serviceable areas in the UAE will be charged 25 AED per shipment to orders with a value lower than 500 AED.

Dubai same-day delivery is charged 35 AED per shipment.

Our shipping fees are based on product weight, starting at a base rate of 90 AED. Adding more products to your cart will increase the shipment weight as does the price. All prices given upon checkout are determined by DHL.
 
 
 
RETURNS

If you are not happy with your goods, you may return them to us within 14 of receipt. Items that you wish to return must be in its original, unused, unaltered, and unwashed condition. All items must be returned with its original tags and packaging.
Delivery fees for your return shipment are at your own expense.
We hold the right to refuse your return if we do not receive the items as stated in the terms below.

Important return notes:

 

• Please include a completed returns order form with your return shipment. You can download the form here.
• Make sure your return shipment is well packaged and meets the requirements found at the bottom of this page.
• Packages can take up to 3 weeks before they arrive. Please be patient. If you require an exchange or refund urgently, you may want to consider sending your return shipment using an express shipping service (costs are at your own expense and dependent per country).

 

Send your return shipment with the completed returns form to the following address:
Conceptual Apparel Trading LLC (Concepts)
39 Al Safa St, City Walk 2
Al Wasl, Dubai
United Arab Emirates

Once we have received your return in good order, your refund will be processed. It may take up to 14 days before we can process your refund. Once a refund has been initiated, it may take an additional 10 to 45 days to reflect your bank statement. Should a refund arrive later than the mentioned period, please contact your bank or credit card company. We do not know the reason for the delay.
Please note that we are not liable for any shoe box damages during transit. All products and packaging are carefully inspected before they are being shipped out. Damages are to be directly reported to the courier/shipping company. Exclusive & limited releases cannot be refunded as all sales are final.

 
Cancellation

Order cancellations are only accepted before your order gets shipped out. Once your order has been dispatched, it becomes difficult to cancel. Should you refuse the package upon delivery, it will be returned to us. Your order amount will be refunded excluding the shipping and return shipping fees.

 

Return Terms

• Items purchased during an exclusive release such as: Yeezy, Jordan, adidas Consortium, and limited edition releases are not eligible for a return or refund.
• Gift cards are non-refundable.
• Sale items cannot be returned or exchanged.
• Any item that is non-exchangeable and non-refundable will be indicated on the product page.
• All returned items must be unworn, unwashed and complete with their original tags and packaging.
• Items marked as "THIS PRODUCT CANNOT BE RETURNED,EXCHANGED OR REFUNDED."
• Items cannot be exchanged more than once (nor can they be returned after they've been exchanged).
• We are not responsible for the return shipping costs.
• All items must be in their original and resalable condition.
• Package your return shipment well so it will not get damaged during transit
• Footwear must be returned in its original dust bag and shoebox if applicable. Place the shoebox in a shipping box to prevent damages during transit.
• Please make sure all return shipments are sent with a traceable and insured service. We are not responsible for returns that are not traceable and do not arrive.
• We are not responsible for any damaged or lost items during transit
• If you are sending your return from outside the UAE, please clearly mark the package “RETURNED GOODS”. We are not responsible for any customs charges.
• Custom charges will be deducted from your refunded amount.
• Your return shipment must not arrive later than 14 days.
• Make sure that the returns form is included in your shipment. Any return shipments without the form may result into your refund/exchange not being processed.
• Refunds are only made to the original mode of payment.
• Returns are at your own expense.
• Shipping costs are NEVER refunded.

 

QUESTIONS REGARDING OUR DELIVERY & RETURNS POLICY?
 
INFO@CNCPTS.AE